Key responsibilities include but are not limited to:
Work as site contact for troubleshooting EMR issues
Augment application staff in role in training and supporting the EMR application
Assist with EMR related projects, such as expanding the interfaces for EMR and standardizing the interface platform
Identifies, diagnoses, and resolves problems for users of EMR & related software.
Able to quickly learn and support medical applications (EMR, Dictation software, etc)
Able to travel at any CCP owned site at any time during business hours
Must be able to provide good customer service through: phone, emails and in person.
Proactively works with clients and other technical support staff to resolve user issues.
Demonstrates self-directed and proactive approach to tackling problems and leveraging resources consistent with the overall goals of the organization.
Proactively mentors and recommends training for team members as well as members of other departments.
Will be part of the on-call/first-call rotation and will rotate the on-call/first-call responsibility every 7-8 weeks. Off-hours support, 24x7, will also be required during the same 7-day period. This responsibility entails responding to off-hours calls for 24x7 support systems, and either resolving the problem or escalating to the necessary technician, engineer, or manager.
This individual may also be called upon to perform projects and other activities by management.
Ability to travel to site locations with personal vehicle. Legal and up-to-date Driver’s license is required.
Ability to provide excellent customer service and public relations outreach.
Proven ability to effectively manage multiple priorities and meet deadlines.
Highly flexible and expert problem‐solving skills.
Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.
5+ years’ experience in Clinical IT environment
Hands-on experience with the following technologies:
Remote control software (LANDesk preferred)
Citrix experience preferred
GE EMR/EHR support experience preferred
Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must be able to travel to remote locations throughout the Philadelphia area. Must have an even temperament.
Manage and support the corporate IT environment. Responsibilities include user setup and troubleshooting, configuration and remote management. Ahis position interfaces with end users. Individual must have excellent written and verbal communication skills, must be self-directed, confident and able to work independently or as part of a team. The Position requires strong problem solving skills.
This individual should have a high level of technical ability, and be able to work in a fast-paced environment. A team-oriented individual with good oral and written skills is required for this position.
Associate’s Degree in computer science or related field.
Bachelor’s degree in computer science or related field preferred
Job Type: Full-time